how to cancel your xbox game pass subscription

When I first contacted the Telstra billing number supplied by Microsoft, Telstra couldn't even find a record of my subscription and immediately closed my first case reference. I'm still waiting for my complaint manager to actually get back to me with a resolution.

Microsoft insist the subscription is expired but active and that for legal reasons only Telstra can cancel it, so I must contact them. When I click the Manage link it takes me to a page not found at a URL It shows my mobile number and see it as Cancelled There is a section at the bottom 'MANAGE OFFERS & SUBSCRIPTIONS' Then I did the whole convert gold to games pass trick for 36 months once that paid month expired. I was able to do this, even though in my Microsoft account under manage subscriptions it still said ‘Active from Telstra’ because whenever I went to play a cloud game or a game that was on games pass - it said I had to renew my subscription finally. I ended up resolving the issue just by buying 1 months game pass ultimate from Microsoft again. There was definitely an issue in the hand-off between MS and Telstra when it came to managing that subscription purchased from Telstra. Some ‘epay-worldwide’ page that never loaded, just a blank screen. When I would click on ‘manage subscription’ in my Microsoft account, the link would go nowhere. Try as I might to get support from MS they refused even after two escalations, they would keep coming back to me saying that I need go to Telstra. Telstra was saying they had canceled it on their end (which I believe, everything on Telstra’s end said cancelled) but on my Microsoft account it still said active. So everything seemed great! Free games pass - I’m not complaining.īut then a few weeks later obviously something clicked with Microsoft, and even though my subscription of ‘Games Pass Ultimate purchased from Telstra’ still said ‘active’ under my Microsoft account - my subscription benefits had definitely ended. My issue was, even after my free month from Telstra had ‘expired’…I was still getting all the benefits of games pass.

So that gave me +1 month on top of my already existing Games Pass Ultimate Subscription. I signed up to a free month through Telstra - they offered me it when XCloud first launched.

How to cancel your xbox game pass subscription